Terms of Service
Poseidon Connect Platform
Last Updated: March 2026
1. Introduction and Acceptance
1.1 Agreement
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and EM Solutions S.r.l. ("EM Solutions", "we", "us", "our"), governing your access to and use of the Poseidon Connect platform ("Platform", "Service").
1.2 Acceptance
By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Platform.
1.3 Authority to Bind
If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.
2. Description of Service
2.1 Platform Overview
Poseidon Connect is a business-to-business (B2B) platform for managing flood barrier installations, maintenance, and inspections. The Platform enables:
- Management of flood barrier installations and technical specifications
- Scheduling and tracking of maintenance interventions
- Digital inspection checklists and compliance documentation
- Integration with FloodLink IoT monitoring devices
- Multi-tier user management and access control
- Document storage and report generation
2.2 Service Availability
We strive to maintain Platform availability but do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to:
- Scheduled maintenance (with advance notice where practicable)
- Emergency maintenance or security updates
- Circumstances beyond our reasonable control
3. User Accounts and Hierarchy
3.1 Account Creation
Accounts are created through an invitation system:
- An authorized user within your organization's hierarchy creates your account with a designated role (see Section 3.2)
- You receive an activation link via your organization
- Upon registration, you provide your personal information (name, email, password) and accept these Terms and the Privacy Policy
3.2 User Hierarchy
The Platform operates with the following user roles and permissions:
| Role | Created By | Can Create |
|---|---|---|
| Administrator (EM Solutions) | EM Solutions | All roles |
| Reseller | Administrator | Technicians, End Users, Project Managers |
| Project Manager | Reseller | End Users, Technicians |
| End User | Reseller, Project Manager | Site Managers |
| Specialized Technician | Reseller, Project Manager | — |
| Site Manager | End User | — |
3.3 Account Responsibilities
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
- Ensuring information provided during registration is accurate and current
- Using the Platform only for its intended business purposes
3.4 Account Termination
We may suspend or terminate your account if:
- You violate these Terms
- Your invitation is revoked by your inviting organization
- Your associated organization's account is terminated
- Required by law or to protect the Platform's integrity
4. Acceptable Use
4.1 Permitted Use
You may use the Platform solely for:
- Managing flood barrier installations and maintenance
- Recording inspections and generating compliance documentation
- Coordinating with authorized technicians and stakeholders
- Accessing reports and monitoring data for barriers under your management
4.2 Prohibited Conduct
You agree NOT to:
- Use the Platform for any unlawful purpose
- Access accounts or data belonging to other users without authorization
- Attempt to bypass, disable, or circumvent any security features
- Introduce malicious code, viruses, or harmful components
- Interfere with or disrupt the Platform's operation
- Copy, modify, or create derivative works of the Platform
- Use automated means to access the Platform without our written consent
- Misrepresent your identity or organizational affiliation
- Share your account credentials with unauthorized parties
- Use the Platform in any manner that could damage our reputation
4.3 Content Standards
Any content you upload or create through the Platform must:
- Be accurate and not misleading
- Comply with applicable laws and regulations
- Not infringe any third-party intellectual property rights
- Not contain confidential information of third parties without authorization
5. Intellectual Property
5.1 Platform Ownership
The Platform, including its software, design, features, documentation, and all related intellectual property, is owned by EM Solutions or its licensors. These Terms do not grant you any ownership rights in the Platform.
5.2 Limited License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purpose during the term of your account.
5.3 User Content
You retain ownership of content you create or upload to the Platform ("User Content"). By uploading User Content, you grant us a non-exclusive, worldwide license to store, process, and display such content as necessary to provide the Service.
5.4 Feedback
If you provide suggestions, ideas, or feedback about the Platform ("Feedback"), you grant us an unrestricted, perpetual, irrevocable license to use such Feedback without compensation or attribution.
6. Data and Privacy
6.1 Privacy Policy
Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data.
6.2 Data Accuracy
You are responsible for ensuring the accuracy of data you enter into the Platform, including:
- Installation addresses and specifications
- Barrier technical information
- Inspection and maintenance records
- Contact information
6.3 Data Retention
Data is retained in accordance with our Privacy Policy and applicable legal requirements. Upon account termination, your data may be retained as required by law or for legitimate business purposes.
7. Third-Party Services
7.1 Integrations
The Platform may integrate with third-party services, including:
- FloodLink IoT monitoring systems (Ajax Systems)
- Cloud storage and database providers (Supabase)
- Authentication services (Supabase)
- Email delivery services (Postmark)
- Address autocomplete and geocoding (Google Maps, OpenStreetMap)
- Weather data services (Open-Meteo)
- Error monitoring (Sentry)
- AI-powered product recommendation tools (Anthropic)
7.2 Third-Party Terms
Your use of third-party services is subject to those services' own terms and policies. We are not responsible for third-party services' availability, accuracy, or conduct.
8. Disclaimers
8.1 "As Is" Provision
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- Warranties of merchantability or fitness for a particular purpose
- Warranties that the Platform will be uninterrupted, error-free, or secure
- Warranties regarding the accuracy or reliability of any information
8.2 Professional Advice
The Platform provides tools for documentation and management. It does not constitute professional engineering, safety, or legal advice. You remain responsible for:
- Compliance with applicable building codes and safety regulations
- Proper installation and maintenance of flood barriers
- Professional assessment of flood protection requirements
8.3 IoT Monitoring Limitations
FloodLink and other IoT integrations are monitoring tools only. They do not replace:
- Physical inspections
- Emergency preparedness planning
- Professional flood risk assessment
9. Limitation of Liability
9.1 Exclusion of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EM SOLUTIONS SHALL NOT BE LIABLE FOR:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Damages arising from your use or inability to use the Platform
- Damages resulting from unauthorized access to your account
- Damages arising from third-party services or integrations
9.2 Liability Cap
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU PAID US (IF ANY) IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
9.3 Essential Purpose
The limitations in this section apply even if any remedy fails of its essential purpose.
10. Indemnification
You agree to indemnify, defend, and hold harmless EM Solutions, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your use of the Platform
- Your violation of these Terms
- Your violation of any third-party rights
- Content you upload or create through the Platform
11. Modifications
11.1 Changes to Terms
We may modify these Terms at any time. Material changes will be communicated through:
- Notice within the Platform
- Email to your registered address
- Requirement to re-accept updated Terms upon next login
11.2 Continued Use
Your continued use of the Platform after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Platform.
12. Governing Law and Disputes
12.1 Governing Law
These Terms are governed by and construed in accordance with the laws of Italy, without regard to conflict of law principles.
12.2 Dispute Resolution
Any disputes arising from these Terms or your use of the Platform shall be resolved:
- First, through good-faith negotiation between the parties
- If negotiation fails, through mediation in Italy
- If mediation fails, through the courts of Italy
12.3 Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class actions or collective proceedings.
13. General Provisions
13.1 Entire Agreement
These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and EM Solutions regarding the Platform.
13.2 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
13.3 Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
13.4 Assignment
You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights without restriction.
13.5 Force Majeure
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, or internet service disruptions.
14. Contact Information
For questions about these Terms, please contact:
EM Solutions S.r.l. P.IVA: 01342300918 Italy
Email: legal@poseidonconnect.com